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How to note swim lesson absences and book make-ups

Writer's picture: Dan & JoDan & Jo

Updated: Feb 7

To ensure you get a make-up session for a swimming lesson you can't attend, please follow this process


Please do not notify us of absences and/or book make-up lessons via phone, text, email or verbally to pool staff. All absences and make-ups must be booked via the Customer Portal. We deal with a very large number of students at our centre and rely on the online booking system to schedule our staff and create opportunites for you to book your make-ups. Please follow the steps below.


You must register an absence before a lesson to receive a voucher. Please provide at least 12 hrs notice to enable others to use your spot for a make-up.


Note there are no make-ups for Holiday Intensives but we would still appreciate you letting us know if you can't attend a session.


1. Go to the BOOKINGS tab and click 'View Details' on the session you want to cancel. DO NOT choose the 'Change Day & Time' option. This is for moving all your remaining sessions to a different time.

Upcoming swim lesson bookings

2. Click on 'Unable to Attend'.

Note that unable to attend swim lesson

3. Click 'Confirm'. You will automatically be allocated a make-up voucher, as long as you are providing at least 12 hours' notice.

Confirm that unable to attend swim lesson

If your lesson is less than 12 hours away you will NOT receive a make-up voucher. However, you should still note an absence so we can inform your swimming instructor that you will not be attending the lesson.

Sufficient notice required if unable to attend swim lesson

3. To schedule a make-up session, go to your BOOKINGS. You will see your vouchers. Click on 'Make Booking':

Vouchers provided for make-up swim lessons

4. Choose a suitable session and make the booking. When looking for a space for a make-up, it is often best to check within 24 hours of the time since there are a large number of day-before cancellations:

Book a make-up swim lesson using voucher

Our generous make-up policy allows unlimited make-ups per term and must be used by the end of that term. Please take a moment to read the Absences and Make-Up Lessons section of our Terms of Service for a detailed explanation of our make-up policy.

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Please take a moment to read our FAQs and our Terms of Service. There's a good chance they will answer any questions you might have.

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0431 246 247  support@fit2swim.com

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0466 790 798  enrol@fit2swim.com

Fit2Swim swim centre - 70 Loch Maree St, Maroubra NSW 2034

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