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How to cancel a swim lesson, book a make-up or move a booking

Writer's picture: Dan & JoDan & Jo

Updated: 4 days ago

To ensure you get a make-up session for a swimming lesson you can't attend, please follow this process


Please do not notify us of absences and/or book make-up lessons via phone, text, email or verbally to pool staff. All absences and make-ups must be booked via the Customer Portal. We deal with a very large number of students at our centre and rely on the online booking system to schedule our staff and create opportunities for you to book your make-ups. Please follow the steps in our instructional video and note the following important points:

  • You must register an absence before a lesson to receive a voucher, providing at least 12 hrs notice to enable others to use your spot for a make-up.

  • If your lesson is less than 12 hours away, you will NOT receive a make-up voucher. However, you should still note an absence so we can inform your swimming instructor that you will not be attending the lesson.

  • DO NOT choose the 'Change Day & Time' option. This is for moving all your remaining sessions to a different time (see below).

  • When looking for a space for a make-up, it is often best to check within 24 hours of the time since there are many day-before cancellations.

  • Our generous make-up policy allows unlimited make-ups per term and must be used by the end of that term.

  • There are no make-ups for Holiday Intensives. We will do our best to find an alternative time during the holiday program, but this is not guaranteed.


Please take a moment to read the Absences and Make-Up Lessons section of our Terms of Service for a detailed explanation of our make-up policy.



Moving ALL bookings for the term


You can move your term swim lesson booking to a different time. Note, this differs from cancelling a single session as you will be moving all the remaining lessons in the term to the new time. Please follow the steps in the second section of our instructional video.




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contact

Please take a moment to read our FAQs and our Terms of Service. There's a good chance they will answer any questions you might have.

customer support
0431 246 247  support@fit2swim.com

New enrolments
0466 790 798  enrol@fit2swim.com

Fit2Swim swim centre - 70 Loch Maree St, Maroubra NSW 2034

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